Shipping & Cancellation Policy

We at Mercheck.ai want you to have an unparalleled experience and complete satisfaction when you shop from our website www.mercheck.ai. We strive to provide premium quality products expressly delivered to your doorstep. However, if you receive a damaged or a defective product, contact our Customer Care for assistance. Our team will work towards resolving the issue and, in our sole discretion, replace the product for you.

The below Policy is applicable only to purchases made from www.mercheck.ai.

Cancellation Policy

If you have accidentally placed an order and would like to cancel it, you can write to our customer support team on contact@mercheck.ai.

Cancellation requests can only be accepted within 12 hours of placing the order. Once the 12-hour window has passed, cancellations will no longer be accepted.

The order will be cancelled and the refund will be initiated within 48-72 business hours after the cancellation request.

Returns Policy

All return requests must be placed within 1 day (24 hours) from the date of delivery, via email at contact@mercheck.ai. Requests submitted after this window will not be accepted.

• Non-branded / non-personalized products may be returned for any reason within the 24-hour return window.
• Branded / customized products are eligible for return or replacement only if the item is damaged, defective, or incorrect. Change-of-mind returns are not accepted for branded/customized products.

1. The items must be returned with their original packaging in undamaged condition.
2. Images of the invoice, the product and the packaging must be attached at the time of raising a return request for the request to be considered.
3. In case you receive a defective/damaged item, we will replace the same at no additional cost.
4. Images of the invoice, a clearly visible image of the damaged/defective product and the packaging must be attached at the time of raising a return request for the request to be considered.
5. The item to be returned will be picked up by our logistics partner and handed over to our warehouse. The replacement/refund will be initiated thereafter.
6. The refund can take up to 7-14 working days after the product is received by us.
7. In case you receive an incorrect/incomplete order, please contact us via email on contact@mercheck.ai within 24 hours of receiving the order.

The following shall be considered ineligible for returns:

• Damages due to misuse/usage
• Products with tampered packaging/product label
• Any defect/damage that is not covered under warranty
• Incidental damage
• Product returned without its original packaging and all components
• Product returned in a condition different from which it was received
• After 1 day of receipt of the order

The above policy is solely at the discretion of the company.

Personalized items cannot be returned or replaced, except in the case of a manufacturing defect or damage caused on our end. In such cases, please follow the return process outlined above, including submission of photos of the invoice, product, and packaging within the 24-hour window.

Mercheck.ai reserves the right to alter and enforce this Shipping and Cancellation Policy at any time without having to serve a prior notice on the User.